Repair service

 

The service area is one of the essential parts of our corporate philosophy.

 

All driven tool holders – irrespective of the manufacturer – are repaired in our repair shop in a professional way within just a few days.

 

The costs incurred are calculated and documented in a transparent way.
We do not carry out an order before we have received the customer approval.

 

Our service department also repairs third-party products of any kind in addition to EWS products.

 

Since we know that service always is a matter of trust, we have created a system that is transparent for the customers and always ensures traceability.



 


Every repair passes through the same procedure:

  • Arrival of repair item and allocation of a repair number


  • Disassembly of the defective tool, identification of the required replacement parts
  • Detailed cost estimate for the customer quoting unit prices of replacement parts and labour time

  • Approval by the customer or return of unrepaired tool (lump sum charge)

  • Storage of the exchanged parts for 4 weeks at the site of EWS or  
  • return to the customer upon request

  • After four weeks disposal of the used parts
 
 
 
 

Do you want to maintain and repair your tool system in house?

 

We offer customised training on our various tool holder types to your employees at our home company in Uhingen based on your requirements. 

 

You can find the EWS training offers for downloading here...